Refund Policy

Last Updated: 17 January 2025
Thank you for shopping with Diabfree. Please read this policy carefully before placing an order.
 
1. No Refunds
We do not offer refunds under any circumstances except if the product is damaged or defective on arrival.
Refunds will not be provided for:

• Change of mind

• Incorrect orders placed by the customer

• Dislike of taste, texture, or appearance

• Products that have been opened, used, or returned in poor condition

 
2. Damaged or Defective Items
If your product arrives damaged or defective:

• Contact us within 48 hours of delivery

• Email thealtinc@gmail.com or call +91 93262 62876

• Provide:
  • Your order number
  • Clear photos of the issue
  • A short description

We will assess your request and notify you if a replacement will be issued.
 
3. No Returns or Exchanges
Due to the perishable nature of food products:

• We do not accept returns or exchanges

• Only damaged or defective items may be replaced, subject to review

 
4. Shipping Responsibility

• Shipping charges are non-refundable

• In the rare case of a damaged item, we will cover the cost of reshipping a replacement

 
5. Contact Us
For support or clarification:
📧 thealtinc@gmail.com
📞 +91 93262 62876